BUTLER-4.2.1

Arrivals, Departures, Difficult Guests and Recovery

BUTLER-4 · The Professional Butler · BUTLER-4.2 Guest Care and the Ethics of the Role

Guest arrival and departure choreography, handling the difficult or intoxicated guest safely and with dignity, and the discipline of service recovery when something goes wrong in front of company.

Independent study. xplor is not an accredited training provider and awards no certificate.