INT-LEAD-4.1.2

The Interior HOD Under Pressure: Emergencies, Guests and Service Failure

INT-LEAD-4 · Decisions, Emergencies and Ethical Leadership · INT-LEAD-4.1 Deciding and Leading Under Pressure

Covers the interior HOD emergency role - muster duties, guest management, evacuation and head count - and how to lead calmly through a service failure in front of guests.

Independent study. xplor is not an IAMI- or PYA-accredited GUEST training provider and is not an MCA-approved HELM provider. This course covers the ground assessed in GUEST Unit 17; it awards no GUEST unit, certificate, Certificate of Competency or HELM certificate.