Luxury Care & Interior Technical
AV & IT Systems for Interior Crew
- Modules
- 3
- Lessons
- 11
- Questions
- 55
Independent study. xplor is not an accredited training provider and awards no certificate.
Aligned to the IAMI GUEST Program framework. Preparatory study only — assessment and certification are carried out by an approved GUEST Training Provider. Official source (GUEST Program). Guest-facing technology, safely.
AV-IT-1 · What Is Actually On Board: The AV and IT Architecture
4 lessons
AV-IT-1.1 Racks, Brains and Panels
Practice in examiner ↗AV-IT-1.1.1The AV/IT Architecture and the Rack You Do Not TouchIntroduces the superyacht AV/IT architecture in plain language: the head-end rack, the control processor, sources, displays, audio zones and connectivity. Explains why the interior operates endpoints only and never touches the rack.PreviewAV-IT-1.1.2Control Systems, Touch Panels and How Video Reaches a ScreenExplains how a Crestron- or Savant-style control system links panels, keypads, apps and remotes to sources routed through a video matrix, and gives a symptom table for reading whether a fault is a local endpoint or an upstream rack problem.Locked
AV-IT-1.2 Content, Sound and Connectivity
Practice in examiner ↗AV-IT-1.2.1Satellite TV, Streaming, Media Servers, Audio Zones and the CinemaCovers satellite TV and why it drops when the yacht turns, streaming versus the stored media server, audio zones, outdoor AV and the cinema, with a table translating common guest complaints into safe interior actions.LockedAV-IT-1.2.2The Connectivity Stack, the Three Networks and the ETOExplains the yacht connectivity stack - VSAT, LEO satellite, 4G/5G and marina wifi - why bandwidth is shared and disappointing, why guest, crew and vessel networks are kept separate, and where the ETO role sits.Locked
AV-IT-2 · Operating and Preparing for Guests
4 lessons
AV-IT-2.1 Preparing the Boat and the Guest
Practice in examiner ↗AV-IT-2.1.1The Pre-Arrival AV and IT CheckA structured pre-arrival AV and IT check: every cabin, panel, remote, source and audio zone, plus guest wifi, the current password, streaming account state and how to escalate snags while there is still time to fix them.LockedAV-IT-2.1.2Onboarding a Guest Device: Wifi, Casting and BluetoothHow to put a guest device on the guest network safely, what to try with casting and screen mirroring, how to handle bluetooth pairing on shared zones, and the hard limits: no crew or vessel network access, no unknown devices, no network changes.Locked
AV-IT-2.2 Delivering the Experience
Practice in examiner ↗AV-IT-2.2.1Guest Streaming Accounts, Privacy and the Departure LogoutWhy logging a guest personal streaming account into a shared yacht TV is a privacy problem, how to handle it properly, and the departure routine for signing out accounts, clearing pairings and rotating the wifi password.LockedAV-IT-2.2.2Music Zones, Lighting Scenes, Cinema Nights and EventsPractical guest-facing delivery: setting music zones and volumes with judgement, using lighting and blind scenes on the control system, running cinema nights and events, and building a guest AV preference profile worth handing over.Locked
AV-IT-3 · Troubleshooting, Boundaries and Security
3 lessons
AV-IT-3.1 Troubleshooting Within Your Boundaries
Practice in examiner ↗AV-IT-3.1.1The Safe Troubleshooting Ladder and Its Hard StopsThe safe troubleshooting ladder for interior crew - source, input, volume, zone, panel, then an endpoint power-cycle only if the yacht permits - and the hard stops: never the rack, never re-cabling, never a factory reset, never network settings.LockedAV-IT-3.1.2Escalation, the Fault Report and the Guest ConversationHow to escalate properly: the five-element fault report (what, where, when, what changed, what you tried), when to go to the captain rather than the ETO, and how to manage guest frustration honestly without bluffing or over-promising.Locked