INT-HR-4.2.2

Complaints, Substances, Health and a Speak-Up Culture

INT-HR-4 · Wellbeing, Safeguarding and the Hard Conversations · INT-HR-4.2 Harassment, Complaints and Crew Culture

The MLC onboard complaint procedure must be fair, expeditious, usable without victimisation, and able to bypass the HOD and go ashore. Managers apply the drug and alcohol policy consistently, protect crew physical health and connection to home, and build a culture where small concerns are welcomed so that serious ones get raised.