INT-FB-ADV-4.1.2

The Service Brief, the Walkthrough, the Debrief and Service Recovery

INT-FB-ADV-4 · Leading Service and Food-Safety Leadership · INT-FB-ADV-4.1 Leading the Service Team

Good service is briefed, walked through, and debriefed. This lesson covers running a pre-service brief, the walkthrough before guests arrive, senior-level service recovery, and a debrief that changes what happens next.

Independent study. xplor is not an IAMI- or PYA-accredited GUEST training provider. This course covers the ground assessed in GUEST Unit 05; it awards no GUEST unit, certificate or Certificate of Competency and does not count toward one.