INT-MGMT-4.1.1

Designing the Guest Experience and the Preference System

INT-MGMT-4 · Guest Experience Management and Risk · INT-MGMT-4.1 Designing and Managing the Guest Experience

Mapping the guest journey end to end and designing its peaks and ending, then running a structured, confidential preference system that turns observation into anticipation across the whole crew.

Independent study. xplor is not an IAMI- or PYA-accredited GUEST training provider. This course covers the ground assessed in GUEST Unit 36; it awards no GUEST unit, certificate or Certificate of Competency and does not count toward one.