Interior Leadership & Management
Destination, Event & Interior Management
- Modules
- 4
- Lessons
- 16
- Questions
- 80
Independent study. xplor is not an IAMI- or PYA-accredited GUEST training provider. This course covers the ground assessed in GUEST Unit 36; it awards no GUEST unit, certificate or Certificate of Competency and does not count toward one.
Aligned to the IAMI GUEST Program framework. Preparatory study only — assessment and certification are carried out by an approved GUEST Training Provider. Official source (GUEST Program). Running the department, itineraries and events.
INT-MGMT-1 · Running the Interior Department
5 lessons
INT-MGMT-1.1 The Chief Steward(ess) as Head of Department
Practice in examiner ↗INT-MGMT-1.1.1The Chief Stew Role, Authority and AccountabilityDefines the chief steward(ess) role as a head of department: what the interior owns, the limits of delegated authority under the captain, and the difference between delegation and abdication.PreviewINT-MGMT-1.1.2Structuring the Interior Department and Writing the RotaHow to shape the interior department around the yacht size and the season programme, and how to write a rota that hits the guest day while respecting the rest-hour regime set by flag and the SMS.Locked
INT-MGMT-1.2 Building and Developing the Interior Team
Practice in examiner ↗INT-MGMT-1.2.1Recruiting, Interviewing and Onboarding Interior CrewA repeatable process for hiring interior crew: specifying the role, screening and verifying certificates and references, behavioural interviewing, and a structured first-week onboarding that begins with safety familiarisation.LockedINT-MGMT-1.2.2Training, Appraisals, Delegation and Difficult ConversationsRunning training as a documented cycle, delegating with a clear brief and a check-in, holding regular one-to-ones, and structuring difficult conversations with observed evidence while escalating formal discipline to the captain.Locked
INT-MGMT-1.3 Standards, Money and the Yard Period
Practice in examiner ↗INT-MGMT-2 · Destination and Itinerary Management
3 lessons
INT-MGMT-2.1 Researching and Building the Itinerary
Practice in examiner ↗INT-MGMT-2.1.1Destination Research, Agents and Local EtiquetteHow to research a destination against the vessel, the season and the guests, how to brief and use local agents without cutting across the captain or purser, and how to prepare crew for local customs and etiquette.LockedINT-MGMT-2.1.2Excursions, Reservations and Guest TransportPlanning shore excursions as backward-timed logistics, managing restaurant and club reservations like contracts, and the split of ownership between interior, bridge and purser for tenders, cars, helicopters and jets.Locked
INT-MGMT-2.2 Delivering the Itinerary
Practice in examiner ↗INT-MGMT-3 · Event Management Onboard
4 lessons
INT-MGMT-3.1 Planning the Event
Practice in examiner ↗INT-MGMT-3.1.1The Event Brief, Costing and the Run SheetExtracting a complete event brief from the client, building a realistic cost sheet with contingency, and driving delivery from a minute-by-minute run sheet with named owners and a marked critical path.LockedINT-MGMT-3.1.2Capacity, Safety and Contractors Coming AboardWhy event capacity is set by the vessel certification, flag and the captain rather than by the client, how to build the event safety plan with the bridge, and how to vet, screen, insure, induct and supervise contractors coming aboard under the ship security plan.Locked
INT-MGMT-3.2 Delivering the Event
Practice in examiner ↗INT-MGMT-3.2.1Theming, Styling, Entertainment and AVStyling and theming a yacht without damaging it, managing flowers, and running entertainment and AV with power, noise and rider constraints confirmed by the engineer, the captain and the marina.LockedINT-MGMT-3.2.2Staffing, Briefing, Debrief and Recovering a Failing EventStaffing an event with permanent crew and hired help, running a pre-event brief with every department, containing and recovering a failure in front of guests, and closing the loop with a structured debrief.Locked
INT-MGMT-4 · Guest Experience Management and Risk
4 lessons
INT-MGMT-4.1 Designing and Managing the Guest Experience
Practice in examiner ↗INT-MGMT-4.1.1Designing the Guest Experience and the Preference SystemMapping the guest journey end to end and designing its peaks and ending, then running a structured, confidential preference system that turns observation into anticipation across the whole crew.LockedINT-MGMT-4.1.2VIP Protocol, Children, Pets and Managing ExpectationsHandling VIP, cultural and security protocol, the practical and safety realities of children and pets aboard, and managing guest expectations by setting limits early and routing capacity questions to the captain.Locked
INT-MGMT-4.2 Risk, Confidentiality and the Safety Management System
Practice in examiner ↗INT-MGMT-4.2.1Complaint Handling and Service Recovery at Management LevelA structured recovery sequence for guest complaints at HOD level: listen, acknowledge, act fast, escalate to the captain, follow up and record, while fixing the system-level root cause and leaving compensation decisions to the captain and management.LockedINT-MGMT-4.2.2Confidentiality, Crew Wellbeing and the Interior within ISM and ISPSConfidentiality, NDAs and data protection for guest information, managing crew fatigue and wellbeing through a hard season, and how the interior operates inside the vessel safety management system and ship security plan under the captain.Locked