INT-FB-4.1.2

Complaints, Mistakes, Breakages and Service Recovery

INT-FB-4 · Guest Interaction, Hygiene and Standards · INT-FB-4.1 Guest Interaction and Standards

How to handle spillages, breakages, complaints and mistakes in front of guests — immediate response, containment, apology, escalation and the principles of service recovery.

Independent study. xplor is not an IAMI- or PYA-accredited GUEST training provider. This course covers the ground assessed in GUEST Unit 02; it awards no GUEST unit, certificate or Certificate of Competency and does not count toward one.