INT-HR-3.2.1

Cliques, Conflict and the Difficult Conversation

INT-HR-3 · Leading People Onboard · INT-HR-3.2 Conflict, Difficult Conversations and Performance

Conflict onboard compounds rather than dissipates, so it must be handled early, privately and with an agreed, recorded outcome. The difficult conversation is prepared, specific about behaviour and impact, and stops immediately if a wellbeing or safeguarding issue emerges.

Independent study. xplor is not an IAMI- or PYA-accredited GUEST training provider. This course covers the ground assessed in GUEST Unit 30; it awards no GUEST unit, certificate or Certificate of Competency and does not count toward one. It is not legal or clinical advice.